FAQ
Check out our Frequently Asked Questions below. If you still need help, please contact us.
Shipping
Are your products available for international delivery?
While we are currently focused on providing exceptional service to our customers in the United States and Canada, we're actively exploring opportunities to expand our reach globally. Stay tuned for updates on our shipping destinations!
What's the expected delivery time for my order?
At Craftable Supply, we are dedicated to swiftly processing and shipping your orders. All orders are filled within 1-3 business days; but, we aim to fill and ship most orders within 24-hours on all business days.
Once shipped, the estimated delivery time varies based on shipping method:
- For lighter packages (under 1 lb.), we ship via USPS Ground Advantage (f/k/a First Class Mail), which typically delivers within 2-8 business days.
- For heavier packages (over 1 lb.), we ship via USPS Priority Mail, which typically delivers within 2-5 business days.
Please note that these are general estimates, and actual delivery times may vary based on factors beyond our control. Rest assured, our team is dedicated to ensuring your order reaches you as quickly as possible!
How do I track my order?
You will receive an email from shannon@craftablesupply.com as soon as Craftable Supply has packed your order. The email will contain your USPS tracking number.
What is Route Package Protection?
Because we ship via the United State Postal Service, which is notorious for their difficult claims service, we do not opt-in to insurance on any orders shipped via USPS Ground Advantage (i.e., all orders under 1 lb.).
Instead, we have added optional shipping insurance through a third-party, Route, which has an easy claims process for lost, damaged, and stolen packages, and they have great customer service.
The cost of the Package Protection is calculated based on the subtotal of your order.
Returns
How do I return an item?
To keep our turn around time as short as possible, we do not accept order cancellations or exchanges. So please double check your order before you submit it.
We do not accept returns of any silicone, nylon, or wood items, and we do not accept returns of any custom products (such as special orders or personalized items), sale items, or gift cards.
Please inspect your order immediately upon receipt and contact us via Facebook Messenger (https://www.facebook.com/craftablesupply) within 5 days if you are missing any items from your order or if any item you receive is defective or damaged. If any items were missing, please send us a photo of the entire order you received. If any items are damaged or defective, please send us photos of the alleged damage/defects. Without photos, we will be unable to issue a refund or replace the item.
For more information, please review our Returns & Exchanges Policies Page
I am missing an item from my order. How do I get it?
We truly apologize if your order is missing any items. We are human and did not mean to short you.
Please send us a message on Facebook Messenger (https://www.facebook.com/craftablesupply) within 5 days of receipt of your order and let us know which items are missing from your order and how many of each item are missing. Please also include your order number and photo showing all items you received in your shipment. This information will help us evaluate and resolve the issue as quickly as possible.
For more information, please review our Returns & Exchanges Policies Page
An item I received is damaged/defective. What should I do?
While we do our best to catch any defective products before shipping, it's impossible to catch them all.
Please send us a message on Facebook Messenger (https://www.facebook.com/craftablesupply) within 5 days of receipt of your order and let us know which items are damaged/defective from your order. Please also include your order number, photos of the claimed defects/damages, and photos of the shipping package. Without photos, we will be unable to issue a refund or replace the damaged/defective items.
Please note that we are not responsible for any damage that occurred once we have shipped your order. If your order was damaged by the shipping company, you will need to place a claim with the shipping company.
Please review our Returns & Exchanges Policies Page for more information
Contact
What is the best way to contact you?
The best way to contact us is via Facebook Messenger. Click the "Message" button on our Facebook profile: https://www.facebook.com/craftablesupply
We only check our email (sales@craftablesupply.com) once a week.